Frequently asked questions.
We want you to be as prepared as possible for your session, so we've tried to answer our most common questions here.
Do you sell digital files?
We specialise in beautiful portrait photography and producing high quality finished products including framing, wall acrylics, albums and block acrylics. To maintain our exceptional quality standards, we do not sell digital files, however a digital version of any images that you purchase as finished products will be included complimentary as part of your order, printable to the size you have ordered.
What is a mobile gallery?
Some packages include our exclusive new mobile galleries that are a password protected digital gallery of your ordered images that have been specifically resized for sharing via email and social media. A link to this gallery will be sent to your phone within 24-48hrs from placing your order. This gallery does not contain printable digital images.
How long is the photographic session?
Most sessions take around 30-40 minutes, however it really depends on the kids.
How many photos do you take?
There is no set limit to the number of photos we take. It really depends on how many combinations you require, but we’ll always make sure we take enough to get great shots.
What if my children don't behave?
We specialise in photographing kids, so we have all the tricks to keep them engaged during the session. On the rare occasion that things don’t go to plan, we will make another appointment. Kids can be completely different from one day to the next, so you never know!
Can we do family photos as well?
Of course! Most people take the opportunity to do lots of different combinations - mum & baby, dad & baby, grandparents with the kids
Do I need to make an appointment?
Ideally we prefer you to book in advance, as we can guarantee that you get the best time for your baby/family to ensure they are in the best mood. If you do need a shoot “ASAP”, just contact your nearest studio and we can see what the next available session is.
What is the best age to photograph a baby?
There really is no correct answer to this question. All ages are different stages in development and we love to capture them all! We’ll make sure we capture the best images we can at any age - even from just a few days old!
Do you offer retouching?
We offer retouching from simple blemish removal to more complex jobs. This generally isn’t included in the price of our products and is not done automatically, but your design consultant will be happy to help with this.
Do I have to order my photos on the day of the photographic session?
One design session is included with all of our packages and most people prefer to get it all done in one go, however you do have the option of booking your design session on another day within 4 weeks from the date of your photographic session. You do need to finalise your order at the end of the first design session, so we recommend you are prepared for this.
How long does the design session take?
Your photos will usually be ready to view 20 minutes after the photographic session. The design process usually takes around 45 minutes.
How will I know how to finish my photos for display?
One of our trained designers will help you during the design session with selecting the correct sizes and finished to suit your home. We recommend taking some time beforehand to think of places you could display the photos. Some people even bring us measurements of their walls.
When will my photos be ready to collect?
Your photos will be ready to collect within 3-8 weeks from the day you place your order. As every order is customised to suit your needs, we need to take time to ensure we deliver a perfect product to you every time. If you need anything urgently or by a certain date you can discuss this with your designer.
Can I select my photos from home?
One of our trained designers will help you with the many different finish options and crops using our unique software at the studio.